Xerox 116-324 error code
Controller software fault
Xerox 116-324 usually indicates a controller software fault: the system encountered an internal exception. The 116-xxx code family relates to the controller, and many cases are resolved by restarting.
What does this error mean?
The exact meaning can vary by model. If the code always appears during a particular operation, such as a print job or function, it is worth identifying the trigger. If it occurs randomly and frequently, a software update or service is needed.
What can you safely try?
- 01Switch the printer off at the main power switch, wait at least 10 minutes for the fuser to cool down, then switch it back on. Many error codes are temporary and disappear after a full power cycle.
- 02If the error appeared after a particular print job, clear the print queue on the computer before trying again.
When should you call a technician?
If the code returns regularly, call a technician: the device software needs updating or the controller needs to be examined.
Do you rent out or manage printers?
If you manage the printer at a customer’s site, you can record the fault on site in PrinterMS using QR issue reporting, and any parts used are automatically added to its service history. See printer fleet management.
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